Putnam House of Pizza

This is a covid 19 takeout review. All food is eaten fresh in the vehicle. This restaurant was recommended to me and I know everyone has different ideas about pizza so I never know what to expect. I got a pepperoni Pizza and fries and took them out to my vehicle to eat. Everything was nice and hot and the fries were some of the better pizza house fries I have had. The pizza was ok, the crust was much doughier than I care for but the sauce was quite nice. Maybe a bit more cheese (personal preference). The lady behind the counter was very pleasant. On a scale of 1-10 this is a 5.6

Really respect the fact that we could choose to use a mask or not.
Did a pick up order and from the phone call to pick up, very efficient service and pleasant.
We had a cheese pizza which was good and the Feta pizza. The only reason we are not rating a 5 is because the crust was hard and had no taste.

I recently ordered takeout from this restaurant, and my experience was extremely disappointing. For a meal costing between $20-$30, I expected a higher standard of both food quality and service, but unfortunately, the establishment failed to meet even basic expectations.

To begin with, the buffalo chicken wings were a significant letdown. They were beyond overcooked, resulting in a tough, dry texture that made them almost inedible. The wings lacked any hint of juiciness and were hard to chew, making the eating experience quite unpleasant. Furthermore, they were nearly devoid of the distinctive buffalo flavor that one would expect. Instead of the spicy, tangy kick that defines buffalo wings, these were bland and tasteless. It seemed as though the wings had been prepared without any proper seasoning or sauce, which is inexcusable for a dish that should be bursting with flavor. The absence of any noticeable buffalo sauce was glaring, and the wings felt more like plain fried chicken rather than the flavorful buffalo wings advertised.

The pizza I ordered was similarly disappointing. It had very little flavor, with a bland sauce that lacked any zest and an underwhelming amount of cheese and toppings. The sauce tasted like it came straight out of a can, without any additional seasoning or effort to make it flavorful. The cheese was sparse and did not have the rich, gooey texture that makes pizza enjoyable. The toppings were minimal and seemed to be of low quality, contributing to an overall lackluster dish. The crust was mediocre at best—neither crispy nor soft, it felt like it had been sitting out for a while before being served. The pizza as a whole lacked any semblance of the care and attention that typically goes into making a great pizza, leaving me thoroughly disappointed.

Adding to the poor quality of the food was the subpar service. When I picked up my order, the staff member who attended to me was not only unhelpful but also seemed disinterested in providing any level of decent customer service. Her demeanor was dismissive and unwelcoming. She did not make any effort to ensure that my order was correct or that I had everything I needed before leaving. There was no greeting, no smile, and no attempt to make the customer feel valued. This lack of attention to customer care was quite off-putting and certainly detracted from the overall experience. It felt as though the staff was just going through the motions without any genuine interest in providing a positive dining experience.

Given the price point, I had anticipated a much more satisfying meal and a higher level of service. Unfortunately, this restaurant did not deliver on either front. The combination of flavorless, overcooked buffalo wings and bland pizza, along with poor customer service, makes it impossible for me to recommend this place to others. It is particularly concerning if the same staff member who provided such poor service continues to work there, as it reflects badly on the establishment's commitment to quality and customer satisfaction.

Overall, my experience was a disappointment in every aspect—from the overcooked, flavorless buffalo wings to the bland pizza and the lackluster service. This establishment needs significant improvements in both food quality and customer service to meet even basic expectations. I hope the management takes these critiques seriously and makes the necessary changes to improve the dining experience for future customers.

Ratings:

• Food: 1/5
• Service: 1/5
• Atmosphere: 1/5